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What Does Shipping Exception Mean? Exploring Causes and Solutions

shipping exception

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Ever wondered what shipping exception means and why your package didn’t arrive on time or faced delays in your online shopping experience? Shipping exceptions are the culprit, causing headaches for customers and businesses alike. In this comprehensive guide, we will explore the world of shipping exceptions, their causes, and how to prevent and resolve them. Buckle up for an informative journey that will change the way you perceive package delivery.

Key Takeaways

  • Shipping exceptions can lead to losses for businesses, so it is important to take measures such as monitoring shipments and providing customer support.
  • Common causes of shipping exceptions include incorrect addresses, weather-related circumstances, customs delays, and packages that have been damaged.
  • Businesses should proactively manage shipping exceptions by tracking shipments, liaising with carriers and providing superior customer support in order to ensure a satisfactory delivery experience.

Understanding Shipping Exceptions

Shipping exceptions are issues that arise during package delivery, potentially impeding or preventing its successful or timely arrival. They can occur due to a variety of reasons, such as delayed shipments caused by unavoidable or unforeseen circumstances, incomplete or inaccurate customs information, and addresses limited by carriers.

Shipping exceptions may incur losses in terms of shipping and product costs, marketing expenditure, and customer lifetime value, which may not be recoverable. To combat delivery exceptions, businesses should monitor shipments, contact carriers, and provide customer support and resolution.

Common Causes of Shipping Exceptions

Frequent reasons for shipping exceptions include:

  • Incorrect addresses
  • Weather-related circumstances
  • Customs delays
  • Packages that have been damaged

For instance, national holidays may cause packages to be delivered late, while a delivery driver might face animal interference if a dog or cow poses a threat during delivery. A package with an incorrect address is also subject to a delivery exception.

Businesses need to ensure address verification to secure the successful delivery of packages. Some common FedEx shipment exceptions include:

  • Incorrect or incomplete address
  • Delivery to a remote or inaccessible location
  • Package damaged during transit
  • Delivery attempted but recipient not available

Most FedEx shipment exceptions can be resolved within a week, but factors like bad weather or natural disasters may require additional time and patience from customers.

How Shipping Exceptions Impact Delivery

Shipping exceptions could result in customer dissatisfaction and necessitate resource allocation to resolve them. For example, a delivery exception occurs when delivery attempts may not be successful if the recipient is not present to sign for the package, or the package may be delayed due to a federal holiday or weather conditions that render delivery routes impassable, affecting the delivery date.

Businesses can manage shipping exceptions by monitoring shipments, contacting carriers, and providing customer support and resolution. Customers may also utilize complimentary delivery management tools, such as UPS My Choice® for UPS shipments or FedEx Delivery Manager® for FedEx shipments, to stay informed about their package’s progress.

Types of Shipping Exceptions by Carrier

Each major carrier, including FedEx, UPS, USPS, and DHL, has its own set of shipping exception types, such as incorrect address, damaged item, no signature, inclement weather, and customs delay.

Comprehending these exceptions and their potential impact on package delivery is vital for customers and businesses alike.

FedEx Shipping Exceptions

A FedEx delivery exception means that there may be some delays, but the package will still be delivered. These fedex delivery exceptions may be caused by:

  • Customs delays
  • Inclement weather
  • Delivery vehicle issues
  • Pick-up exceptions

FedEx shipping exception codes can denote an unconventional process event or a serious issue, such as delay or unsuccessful delivery, which may result in a delivery exception status. To stay informed about these issues, customers can rely on Fedex shipment exception notification and check the fedex website for updates.

Encountering a FedEx shipment exception, one should contact FedEx customer service to determine possible resolution measures. In some cases, reaching out to the courier and providing the correct address or rescheduling the delivery can help expedite the process. For further assistance, you can also contact FedEx customer service through their website or phone number.

UPS Shipping Exceptions

UPS shipping exceptions can include:

  • Incorrect addresses
  • Damaged items
  • Missed signatures
  • Inclement weather or customs delays

These exceptions may lead to delays in delivery and additional costs for the shipper, or even the package being sent back or lost altogether.

Businesses can handle UPS shipping exceptions by:

  • Confirming addresses
  • Utilizing weather-resistant packaging and labels
  • Actively communicating with customers
  • Monitoring shipments
  • Providing exceptional customer support

These strategies can help businesses manage and resolve UPS shipping exceptions effectively.

USPS Shipping Exceptions

USPS shipping exceptions may arise from incorrect addresses, federal holidays, and temporary transit delays. These exceptions can lead to delays in delivery, which may result in customer dissatisfaction and potential losses in revenue.

Strategies to prevent and resolve USPS shipping exceptions involve confirming addresses, using weather-resistant packaging and labels, and maintaining customer communication. By employing these methods, businesses can minimize the impact of USPS shipping exceptions on package delivery and maintain customer satisfaction.

DHL Shipping Exceptions

DHL shipping exceptions include:

  • Incorrect addresses
  • Damaged items
  • Missed signatures
  • Inclement weather or customs delays

These exceptions can cause disruptions in package delivery, resulting in delays and additional costs for customers.

Businesses can avert and tackle DHL shipping exceptions by confirming addresses, employing weather-resistant packaging and labels, and actively communicating with customers. By taking these steps, businesses can ensure smooth DHL package deliveries and maintain customer satisfaction.

Prevention and Resolution of Shipping Exceptions

Implementing strategies like address verification, using weather-resistant packaging and labels, and maintaining customer communication, businesses can effectively avert and handle shipping exceptions. Proper planning and management can help save time, money, and resources for businesses, while ensuring customers receive their packages on time and in good condition.

Address Verification

Address verification is vital to avoid shipping exceptions, as faulty or incomplete information can lead to delivery delays and issues. Businesses should utilize address validation tools like ShipBob, which assesses all address components for accuracy and makes adjustments as needed.

In addition, ecommerce brands can edit their orders in the ShipBob dashboard until the order has been retrieved. This ensures that any mistakes can be corrected before the package is shipped, reducing the likelihood of shipping exceptions due to incorrect addresses.

Weather-Resistant Packaging and Labels

The use of weather-resistant packaging materials and labels can safeguard packages from damage resulting from harsh weather conditions in transit. Weather-resistant packaging is designed to safeguard contents from:

  • Moisture
  • Extreme temperatures
  • UV radiation
  • Other environmental factors

By employing weather-resistant packaging, businesses can minimize the risk of product loss due to damage during transit and prolong the shelf life of products, especially those vulnerable to weather conditions like electronics, pharmaceuticals, and food items.

Communication with Customers

Prompt and effective communication with customers is key to prevent shipping exceptions. By proactively informing customers of potential problems or delays with their shipment, businesses can manage customer expectations and reduce dissatisfaction.

Examples of proactive communication strategies include:

  • Sending notifications when shipments are delayed
  • Providing updates on the status of shipments
  • Offering solutions for resolving any issues that may arise

By keeping customers informed, businesses can maintain customer satisfaction and ensure a smooth delivery experience.

Handling Shipping Exceptions as a Business

For effective management of shipping exceptions and maintaining customer satisfaction, businesses need to track shipments, liaise with carriers, and offer superior customer support.

By taking a proactive approach to shipping exceptions, businesses can prevent potential problems, address issues promptly, and ensure a seamless delivery experience for customers.

Monitoring Shipments

The importance of shipment tracking and being alert to potential shipping exceptions cannot be overstated for businesses to respond in a timely manner and guarantee customer satisfaction. By monitoring shipments, businesses can take preventive steps to address any exceptions or delays, keep customers informed, and make necessary adjustments to prevent future difficulties.

Examples of how to monitor shipments include:

  • Using tracking software
  • Verifying addresses for accuracy
  • Utilizing weather-resistant packaging and labels
  • Communicating with customers to keep them apprised of any changes or delays.

Contacting Carriers

Upon the occurrence of a shipping exception, immediate contact with the carrier is necessary to seek solutions and accelerate delivery. Carriers can be contacted via telephone, email, or through their website, and they can provide additional information or assistance in resolving the exception.

After contacting the carrier, businesses should continue to monitor the shipment and keep customers informed of any updates. By maintaining open lines of communication, businesses can address shipping exceptions effectively and ensure customer satisfaction.

Customer Support and Resolution

Providing superior customer support while handling shipping exceptions is vital to preserve customer satisfaction. This can include issuing refunds, resending packages, and keeping customers informed about the status of their shipment.

By providing prompt and effective customer support, businesses can achieve the following benefits:

  • Resolve shipping exceptions
  • Build trust and loyalty with customers
  • Increase repeat business
  • Generate positive word-of-mouth referrals
  • Contribute to the overall success of the business.


In conclusion, shipping exceptions can be a significant challenge for both customers and businesses. However, by understanding the common causes of shipping exceptions, implementing prevention and resolution strategies, and effectively managing these exceptions as a business, it is possible to minimize their impact and ensure a smooth delivery experience for customers. By taking a proactive approach to shipping exceptions, businesses can build trust and loyalty with their customers, contributing to their overall success in the competitive world of ecommerce.

Frequently Asked Questions

What to do when it says shipment exception?

When receiving a shipment exception, it is important to closely monitor tracking information and contact FedEx or the shipper as necessary.

Depending on the exception, additional steps may need to be taken to ensure successful delivery.

Will I still get my package if it says shipment exception?

Your package will still be delivered even though it says shipment exception, and there may be some delays.

However, the package should still arrive at its destination on time.

What are the most common causes of shipping exceptions?

Incorrect addresses, weather-related circumstances, customs delays, and damaged packages are the most common causes of shipping exceptions.

How can businesses prevent and resolve shipping exceptions?

Businesses can effectively prevent and resolve shipping exceptions by verifying addresses, utilizing weather-resistant packaging and labels, communicating with customers, monitoring shipments, and contacting carriers.

Verifying addresses is the first step in preventing shipping exceptions. Utilizing weather-resistant packaging and labels can help protect shipments from the elements. Communicating with customers can help ensure that they are aware of any delays or issues with their shipments.

What are some best practices for handling shipping exceptions as a business?

Businesses should proactively monitor shipments, swiftly contact carriers to resolve exceptions, and provide excellent customer support to ensure customer satisfaction.